SCHRYER, C. F. Walking a Fine Line: Writing Negative Letters in an Insurance Company. Discourse and Writing/Rédactologie, [S. l.], v. 19, n. 1, p. 30–81, 2003. DOI: 10.31468/cjsdwr.513. Disponível em: https://cjsdw.journals.publicknowledgeproject.org/index.php/dwr/article/view/513. Acesso em: 22 may. 2026.